FAQs & Troubleshooting

+11

113 articles in this collection
Written by Jason Lackey, JT Pals, Nate Sees and 11 others

SSL Troubleshooting

Troubleshooting Privacy Error/Not Secure Errors. This doc explains a few common SSL issues and provides steps to get them resolved.

Written by Trevor Elcock
Updated over a week ago

2021 Server Update

If your DNS is still pointed to the IP: 75.101.143.93 you are on an outdated server and action is required, on your part, to update it!

Written by Jeff Willems
Updated over a week ago

Clear Mobile Browser Cache

How to clear out mobile device browser cache in attempt to see site updates that may not be showing.

Written by Josh Ahles
Updated over a week ago

Can I Purchase Additional Features For My Design?

Yes, you can! Our add-ons give you access to pricing pages, sales funnels, wedding guides, album sales pages, store pages, and more!

Written by Jeff Willems
Updated over a week ago

Divi Blog Migration

If you're looking to migrate a blog built with Divi, Avada, or Visual Compose, here are a few things you should know.

Written by Jeff Willems
Updated over a week ago

Contact the Showit Support Team

If you can't find an answer we're here to help

Written by JT Pals
Updated over a week ago

Showit FAQ

Get answers to our most frequently asked questions here!

Written by Jeff Willems
Updated over a week ago

Getting Started FAQ

Is Showit Just For Photographers?

You're not a photographer, so is Showit right for you? Showit is great for a wide range of creative business owners, find out more!

Written by Jeff Willems
Updated over a week ago

Can Showit design my site for me?

Options for those that might not want to build their own site

Written by Jason Lackey
Updated over a week ago

Showit & GDPR

Questions around compliance to European (EU) regulations.

Written by Todd Watson
Updated over a week ago

Glossary of Terms

Learn the terminology of the Showit platform. Knowing these terms helps you better understand the platform & communicate with Showit support

Written by Jeff Willems
Updated over a week ago

Bio Photo

Does your about page have a photo of your beautiful smiling face on it? If not here is why you may want to add one!

Written by Jeff Willems
Updated over a week ago

Building Your Site FAQs

What is Showit?

New to Showit? Maybe you heard about us from a friend or colleague, well here is the full scoop on what Showit is and how it can help you!

Written by Jeff Willems
Updated over a week ago

How to hide a page

Learn how to hide a page inside of your Showit design!

Written by Jeff Willems
Updated over a week ago

How do I start a new site design?

Want to try a different design, add a new design to your account, or make a +site at a subdomain of your primary site? Here is how you do it

Written by JT Pals
Updated over a week ago

Gallery Types

Learn the different gallery options available to you in Showit.

Written by Jeff Willems
Updated over a week ago

Fonts

What font options do you have to style your site in Showit? Learn how to use google fonts or add custom fonts to your design.

Written by Jeff Willems
Updated over a week ago

Site Settings

Learn about the site settings section in the Showit platform and what functions you can access there.

Written by Jeff Willems
Updated over a week ago

How can I add Google Adwords conversion code?

Written by JT Pals
Updated over a week ago

Page vs Canvas

Learn the differences and functions between a page and a canvas in the Showit platform.

Written by Jeff Willems
Updated over a week ago

Duplicate Design

Learn how to duplicate a design in your Showit account to use as a template for a plus site, a multilingual site, and more.

Written by Jeff Willems
Updated over a week ago

Verify your site with Google

How to use the domain verification method to confirm your website through Showit.

Written by Ben Junk
Updated over a week ago

Can I password protect a page?

Written by JT Pals
Updated over a week ago

Can I add Custom HTML Code Into My Site's Head Section?

Where to insert custom code into the <head> Facebook Pixel, Pinterest's Rich Pins, Online chat systems, or third-party tracking services

Written by Kylen Downs
Updated over a week ago

Can I Sell Products on My Site?

Doing e-commerce using Shopify, PayPal, Shoprocket and POWr Plugins.

Written by JT Pals
Updated over a week ago

Social Sharing

Best practices for getting your site ready to share on social media platforms like Facebook, Twitter, and Google

Written by Jeff Willems
Updated over a week ago

Can I sell products with Shopify?

Learn how to sell products on your site with Shopify

Written by JT Pals
Updated over a week ago

Can I Build My Podcast Site With Showit?

Learn how to setup your WP and Showit dashboards to host your podcast.

Written by Trevor Elcock
Updated over a week ago

Client Galleries

Learn about client galleries like pixieset, shootproof, pass, smugmug, cloudspot, and more.

Written by Jeff Willems
Updated over a week ago

What is a slug and where do I find it?

Not sure where to find the slug for the page or canvas you're trying to link to? This doc will show you how.

Written by Jeff Willems
Updated over a week ago

Can I connect ShootQ to my contact form?

Written by JT Pals
Updated over a week ago

Adding a PDF

Learn how to link a file or PDF in your Showit site.

Written by Jeff Willems
Updated over a week ago

How can I provide feedback?

Help us know how we are doing and how you feel about Showit by providing helpful feedback right from inside the app.

Written by Todd Watson
Updated over a week ago

Membership Options

There are a handful of integration options you can use in conjunction with Showit for membership options on your site!

Written by Jeff Willems
Updated over a week ago

Javascript Options in Showit

If you need to use javascript for more advanced cases within Showit, this article will give you more info about the options available to you

Written by Jeff Willems
Updated over a week ago

Scroll Actions

Use scroll actions to trigger hidden canvasses as well as many other great ways to enhance the experience of your site!

Written by Jeff Willems
Updated over a week ago

Hosting FAQs

How Do I Transfer My Domain To Showit?

Questions about how to transfer your domain to Showit, get answers here!

Written by Jeff Willems
Updated over a week ago

How do I find my DNS settings?

Needing the IP values to add to your DNS to connect your site to your domain? Here is where you find those!

Written by Jeff Willems
Updated over a week ago

Domain FAQ

Find the answers to frequently asked questions on domains and connecting to Showit.

Written by Kylie Stull
Updated over a week ago

What is a domain registrar?

Have questions about your domain registrar? This article will help bring clarity.

Written by Jeff Willems
Updated over a week ago

Can I Setup URL Redirects in Showit?

Add 301 redirects to improve your SEO

Written by JT Pals
Updated over a week ago

How do I change my domain name?

How to submit your new domain to our team to connect it to your site.

Written by Kylen Downs
Updated over a week ago

Showit Secure Hosting Environment

Details about WordPress and Showit hosting security

Written by Kylen Downs
Updated over a week ago

WordPress and Blogs

What is the login to my Wordpress?

Written by Jeff Willems
Updated over a week ago

Blogging 101

Are you ready to get your first blog post up, but feeling a little intimidated by or unsure about Wordpress? Check out this doc!

Written by Jeff Willems
Updated over a week ago

Older and Newer Post Links (Pagination)

How to add older and newer post links and troubleshooting for when they aren't showing up.

Written by Jessica Reklaitis
Updated over a week ago

WordPress Custom Code

Important info about adding custom PHP or modifying theme files in WordPress

Written by Kylen Downs
Updated over a week ago

Blog Posts Not Showing Up In Showit

If you've published blog posts, but they aren't showing inside of Showit, learn why in this article!

Written by Jeff Willems
Updated over a week ago

Blog FAQ's

Common questions related to blog hosting and functionality with Showit.

Written by Kylen Downs
Updated over a week ago

What blog platforms can Showit migrate posts?

Written by JT Pals
Updated over a week ago

Showit WordPress powered by WPEngine

How Showit manages the WordPress hosting of your site

Written by Todd Watson
Updated over a week ago

Will all plugins work with the Showit WordPress hosting?

Written by JT Pals
Updated over a week ago

Wordpress.com Vs Wordpress.org

There's a difference? You bet! Here are the primary differences between the 2 platforms and the benefits of using Wordpress.org with Showit.

Written by Kylen Downs
Updated over a week ago

WordPress Plugin Compatibility

Is the _______ plugin compatible with Showit?

Written by Kylen Downs
Updated over a week ago

Can readers comment on my blog with their Facebook, Google+ or Twitter account?

Enable social media account login for quick commenting

Written by JT Pals
Updated over a week ago

Blog Post Not Showing Featured Image on Facebook

How to make sure that your blog posts show the correct featured image when posting them to social media

Written by Jason Lackey
Updated over a week ago

Can I use a third-party WordPress theme with my Showit site?

Written by Kylen Downs
Updated over a week ago

Will my ProPhoto theme work on the Showit hosting?

Written by JT Pals
Updated over a week ago

BlogStomp

Common solutions for troubleshooting BlogStomp errors

Written by Kylen Downs
Updated over a week ago

Is PicPress supported?

Written by JT Pals
Updated over a week ago

Why did my blog post miss it's scheduled time?

If you are experiencing posts with "missed schedule"

Written by JT Pals
Updated over a week ago

Blog Post Text Style Settings

The text style options in your WP posts pull from your Showit design settings, check out this doc to better understand that connection.

Written by Jeff Willems
Updated over a week ago

Is WooCommerce supported?

A Wordpress plugin used to create a store

Written by JT Pals
Updated over a week ago

How do I set up Pinterest Rich Pins?

Add Rich Pins for your Homepage and Blog (Yoast plugin), how to sign up and validate

Written by Ben Junk
Updated over a week ago

My WordPress Blog Was Hacked

What to do if it looks like your blog was hacked

Written by Jason Lackey
Updated over a week ago

Blog Lockout

Are you seeing an administrator lockout warning when accessing your blog or website?

Written by Kylen Downs
Updated over a week ago

Third Party Connections

Creating Password Protected Pages with MemberSpace

MemberSpace is a third-party platform that allows you to require a membership plan to view content on specific pages of your site.

Written by Jeff Willems
Updated over a week ago

Facebook Pixel and Conversion API

Setup the Facebook Pixel and Conversion API utilizing the current setup process.

Written by Josh Ahles
Updated over a week ago

Powr.io Form Options

Learn about options like payment forms, order forms, zapier integrated forms and more available via Powr.io

Written by Jeff Willems
Updated over a week ago

Embed A PayPal Buy Button

Learn how to use a widget from Powr.io to embed a PayPal button right into your Showit site.

Written by Jeff Willems
Updated over a week ago

ConvertKit + Showit

Do you use ConvertKit in your workflow? Learn how to embed ConvertKit forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

Powr.io Integrations For Your Site

Powr offers a suite of many website widgets you can embed right into your Showit site to help you grow and manage your business.

Written by Jeff Willems
Updated over a week ago

Studiocart + Showit

Yes, you can use Studiocart with Showit. Here are some details...

Written by JT Pals
Updated over a week ago

Mailchimp + Showit

Do you use mailchimp? Learn how to embed mailchimp forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

Embed A Contact Form

If you wish to use an embedded contact form from a third-party platform/service you're using for your business, here is how to do it!

Written by Jeff Willems
Updated over a week ago

HoneyBook + Showit

Do you use HoneyBook in your workflow? Learn how to embed HoneyBook forms directly into your Showit site.

Written by JT Pals
Updated over a week ago

CloudSpot Galleries + Showit

If you use CloudSpot for your client galleries you can embed them right into your Showit site quickly and easily.

Written by Jeff Willems
Updated over a week ago

Táve + Showit

Do you use Táve in your workflow? Learn how to embed Táve forms directly into your Showit site.

Written by JT Pals
Updated over a week ago

Dubsado + Showit

Do you use Dubsado in your workflow? Learn how to embed Dubsado forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

Showit + Flodesk

Do you use Flodesk in your workflow? Learn how to embed Flodesk forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

17hats + Showit

Do you use 17hats in your workflow? Learn how to embed 17hats forms directly into your Showit site.

Written by Kylen Downs
Updated over a week ago

Sprout Studio + Showit

Do you use Sprout Studio in your workflow? Learn how to embed Sprout Studio forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

ShootQ + Showit

Do you use ShootQ in your workflow? Learn how to embed ShootQ forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

Iris Works + Showit

Do you use Iris Works in your workflow? Learn how to embed Iris forms directly into your Showit site.

Written by Jeff Willems
Updated over a week ago

Are ad services compatible?

Can MediaVine or AdThrive ads be used on a Showit site?

Written by JT Pals
Updated over a week ago

HoneyBook contact form not working

How to troubleshoot your HoneyBook embed form

Written by Adria Story
Updated over a week ago

Add A Quiz To Your Site With Interact

If creating a lead magnet or looking to make your site more interactive, a quiz like the ones you can create with Interact is a great tool.

Written by Jeff Willems
Updated over a week ago

SnapWidget IG Feed Not Displaying Correctly in Preview

How to adjust and resize your Instagram SnapWidget.

Written by Adria Story
Updated over a week ago

Other Troubleshooting & FAQs

Alt / Option Tools

Use these shortcuts to make your workflow in Showit even easier.

Written by Jeff Willems
Updated over a week ago

Hire A Designer

Want to work with a trusted designer to bring your website to life? Here are our recommendations!

Written by Jeff Willems
Updated over a week ago

Message Notification Limit

Learn about the message notification limit with your Showit forms, how it works, and why it exists!

Written by Jeff Willems
Updated over a week ago

Enlarged Text in Chrome for iOS

Written by Nate Sees
Updated over a week ago

Viewing Showit Websites in Facebook and Instagram Browsers

Written by Nate Sees
Updated over a week ago

My Site is Down!

Uh, Houston, we have a problem. If your site is down let our team know and we'll get you back up, ASAP.

Written by Jeff Willems
Updated over a week ago

Error 1001

What to do when you see error 1001 DNS resolution error or Cloudflare network

Written by Keegan Lambert
Updated over a week ago

HELP!

Need help with Showit but not sure where to look, here is a resource to guide you!

Written by Jeff Willems
Updated over a week ago

Contact Form Troubleshooting

Common issues and solutions for troubleshooting contact form when it's not working.

Written by Jeff Willems
Updated over a week ago

How to Update the Share Preview on Facebook

Learn how to troubleshoot your Facebook share image.

Written by Josh Ahles
Updated over a week ago

Not Seeing Changes In Preview Or After Publishing Your Site?

How to clear your cache if changes published to your website aren't showing.

Written by Jason Lackey
Updated over a week ago

Missing Contact Form Messages

Troubleshoot missing messages

Written by JT Pals
Updated over a week ago

Incognito Window for Testing

Learn how to access a Google Chrome Incognito window to test if your site is pulling cached data.

Written by Jeff Willems
Updated over a week ago

Mobile text overlapping?

An explanation and troubleshooting for text overlap and sizing issues on mobile browsers.

Written by Jessica Reklaitis
Updated over a week ago

Email Whitelisting

How to ensure that you receive all emails from your contact form

Written by Jason Lackey
Updated over a week ago

Google says "This site may be hacked"

Learn how to have Google re-scan your site.

Written by Christian Peterson
Updated over a week ago

Does Showit have an affiliate program?

Do you love Showit and want to tell your friends and followers about it? See how you can get free months for sharing about Showit!

Written by Jeff Willems
Updated this week

Facebook Link Redirect

How to fix a redirect that you might be seeing when posting your URL to Facebook.

Written by Josh Ahles
Updated over a week ago

&NBSP Error Code

Learn what the &NBSP error code means and how to fix it!

Written by Jeff Willems
Updated over a week ago

Jumpy Mobile Scrolling

How to optimize a site that feel "jumpy" on mobile

Written by Josh Ahles
Updated over a week ago

Business Tools

Tools, tips, and tricks from us and some of our good friends who want to help your business thrive.

Written by Jeff Willems
Updated over a week ago

Why Showit?

With so many great website builders out there, why should you choose Showit?

Written by Jeff Willems
Updated over a week ago

How to Use a Showit Discount Code

If you've got a discount code for Showit, here is how to apply it when you subscribe.

Written by Jeff Willems
Updated over a week ago

How Can I Try Showit?

Want to try Showit for free to see how you like it? Start your free trial or try demo mode.

Written by Jeff Willems
Updated over a week ago

Showit App Updates - Change Log

List of updates to the Showit web app

Written by JT Pals
Updated over a week ago