SSL Troubleshooting
Troubleshooting Privacy Error/Not Secure Errors. This doc explains a few common SSL issues and provides steps to get them resolved.
Trevor Elcock avatar
Written by Trevor Elcock
Updated over a week ago

Upon launching your site, you may see a Not Secure message in the top left corner of your browser, or a full screen privacy error. This is indicative of an issue with the current SSL certificate on your account. Either it hasn’t been set up yet, or the current certificate will need to be updated.

If you’re seeing a Not Secure message in the top left, reach out to our support team by clicking the ‘?’ icon in the bottom right corner of your editor and let us know you’d like to have your SSL certificate setup.

If you are getting a full screen privacy error, there are a couple of things that could be wrong:

  • A common cause is incorrect DNS records. If you do know the DNS records needed for your domain, you can double check those in your domain registrar to be sure they are correct.

  • Another issue could be the initial setup of the SSL. If your DNS records are correct and it still isn’t working, reach out via that ‘?’ icon and let us know your SSL needs to be fixed up.

Please keep in mind that if you have a blog, the SSL setup may take a couple of hours following the confirmation that your DNS records are correct. If you do not have a blog, the SSL setup is typically done within a couple of minutes.

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