Incognito Window for Testing
Learn how to access a Google Chrome Incognito window to test if your site is pulling cached data.
Jeff Willems avatar
Written by Jeff Willems
Updated over a week ago

Occasionally there may be an issue that appears to be unresolved but our support team is seeing the correct version on their end. This is usually a result of your browser storing a cached version of your site, since you visit it frequently, to provide you with faster page load times. 

The solution is to clear your browser cache, but to test to see if that is the issue, you can pull up your site in a Google Chrome "Incognito Window" which won't cache website data. If you pull up your site in an incognito window and the issue you were experiencing doesn't display in the incognito window, then the issue has been fixed and can be resolved in the normal browser by clearing your browser's cache. 

As shown in the image below, you can access an incognito window by clicking the three dots in the upper left corner of Google Chrome, and selecting the "New Incognito Window" option. 

(for larger image: Right Click>Open Image in New Tab)

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