All Showit templates come with a pre-made contact form that you can customize however you like. Generally, a contact form in Showit will consist of a single canvas that uses two different canvas views. The first canvas view will have the input fields made up of text boxes and the second canvas view will have a confirmation or “thank you” message.

**Note: these instructions are specific to the contact form option in the Showit app. If you wish to add a contact form from a third-party service, learn how here.

⚠️ Be advised - the intention of Showit's in-app contact forms are for basic communications. They are not meant for large-scale communications like if you run a contest that will garner a high number of contact form submissions per day (50+) if you need a form for these purposes, a dedicated third-party form is best suited, there are free options or many great paid solutions as well!

The “submit” button is set up to submit the information that has been entered and proceed to the next canvas view, displaying the “thank you for submitting” message.

Form Input: Checking this box will turn a standard text box into a box where you can input text.

Required: Checking this box will make it so the user cannot submit the form until they fill out this field.

In Subject: Checking this box will make it so that whatever is typed into this text box will additionally be added into the subject of the e-mail you receive. This is a great option to help organize your incoming emails.

Reply To: Because the emails come from your Showit Site and not directly from the user, you will need to check this box for the text field that you will have the user type their email into. This will make it so that when you hit the “reply” button on the email you receive from a user, it will be sent to whatever email address is entered into this text field.

Label: Whatever you enter into this text box will show up in the emails you receive before the text that the user has inputted. This is a good way to organize your incoming forms and make them easier to read. For instance, if the text field is for the users name, it would be a good idea to label the box “Name” so that when you receive the email it will say “Name: John Smith” instead of just “John Smith”.

With Showit you can have every contact form submitted on your site sent to you via text message (in addition to the email). To set this up, visit Showit Account and:

2. Enter your 7-digit mobile phone number and click “Add”

⚠️Warning: Never use contact forms to gather sensitive information like credit cards.  Showit contact forms are not considered a secure form.

Here are a few common issues we’ve seen come up with contact forms.

Generally, a broken submit button is caused by a problem with the click action settings. If your contact form is set up using the standard two canvas views (as seen above), select the “Submit” button inside of Showit and ensure that:

There are a few different things that could be happening if you are not receiving your contact form messages to your email or text messages.

-----------------------------------------------------------------------------------------------------------------------------

More video resources from our incredible community of designers and Showit users.

The Palm Shop by Davey & Krista